Wednesday, January 23, 2013

Ancestry.com -Subscription Renewal - Beware

Sad to say that I will probably never subscribe to ancestry.com again.  I hadn't used it for over a year but a charge popped up on my credit card.  When I called them to say I didn't want to renew they essentially said too bad - you are now stuck with it for a year - but we won't bill you next year (and then they gave me a confirmation number).  Be careful when hitting the "terms and conditions" button.  They certainly weren't a customer friendly company in my phone call with them.  I will go to the library and use their subscription if I need to in the future. I am sure there are a lot of seniors who get caught up in this situation. 

They indicated that they send a subscription renewal alert but that oftentimes it will go to the SPAM folder.


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